bgb99 Terms and Conditions —
Know the Rules Before You Play

01 Introduction

Welcome to bgb99. These Terms and Conditions ("Terms") govern your access to and use of the bgb99 platform, including the website at bgb99.com, the bgb99 mobile application, and all games and services offered through the platform. By registering an account on bgb99, you confirm that you have read, understood, and agreed to these Terms in full.

bgb99 is operated as an online gaming platform serving players in Bangladesh. The platform offers a curated selection of games including Monster Plinko, Dragon Gate, Dinosaur Tycoon, Wild Bounty Showdown, Pappu, Mines Gold, and Drill That Gold, along with payment services, promotional offers, and customer support.

bgb99 reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the bgb99 platform after changes are published constitutes acceptance of the revised Terms.

02 Eligibility

To register and use bgb99, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. bgb99 does not permit minors to register or play under any circumstances.
• You must be accessing bgb99 from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a bgb99 employee or contractor.
• You must not have been previously excluded or banned from bgb99 for any reason.
• You must be registering on your own behalf and not on behalf of any third party.

bgb99 takes its responsibility to prevent underage gambling seriously. If you are aware of a minor attempting to use the bgb99 platform, please contact the bgb99 support team immediately at [email protected].

03 Account Registration

Each player may hold only one bgb99 account. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. bgb99 uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be suspended immediately.

When registering your bgb99 account, you are required to provide accurate and complete information, including your full name, date of birth, and a valid contact method. You are responsible for keeping your account information up to date. bgb99 is not liable for issues arising from inaccurate account information provided by the player.

• Your bgb99 username and password are personal to you. Do not share them with anyone.
• You are responsible for all activity that occurs under your bgb99 account.
• If you suspect unauthorised access to your account, contact bgb99 support immediately.
• bgb99 recommends enabling two-factor authentication for additional account security.

04 Deposits and Withdrawals

bgb99 supports the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, and standard bank transfer. All transactions are conducted in Bangladeshi Taka (BDT). bgb99 does not charge platform fees on deposits or withdrawals.

Deposits are processed instantly upon confirmation from the payment provider. If a deposit does not appear in your bgb99 account within 15 minutes, contact bgb99 support with your transaction reference number.

Withdrawals are processed within 24 hours of the request being submitted, subject to the following conditions:

• Your bgb99 account must be fully verified before your first withdrawal can be processed.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise approved by bgb99 support.
• The minimum withdrawal amount is displayed in the bgb99 cashier section and is subject to change.
• bgb99 reserves the right to request additional verification documents before processing large withdrawals.
• Withdrawals may be delayed if bgb99 has reasonable grounds to suspect fraudulent activity on the account.

05 Bonuses and Promotions

bgb99 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published on the bgb99 promotions page at the time the bonus is claimed. The following general conditions apply to all bgb99 bonuses:

• Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn. The applicable wagering requirement is stated clearly for each promotion.
• Bonuses are credited to your bgb99 account in a separate bonus balance and cannot be withdrawn directly.
• Each bgb99 promotion is available once per player, per household, per device, and per IP address unless otherwise stated.
• bgb99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent activity, multi-accounting, or abuse of promotional terms will be voided and the associated account suspended.
• bgb99 does not offer bonuses to players who have activated self-exclusion or deposit limits that conflict with the bonus terms.

If you have any questions about the terms of a specific bgb99 promotion, contact the bgb99 support team before claiming the bonus. Support is available 24/7 via live chat.

06 Game Rules and Fair Play

All games available on bgb99 use a certified random number generator (RNG) to determine outcomes. Game results are generated independently and cannot be influenced by bgb99, the game provider, or any player. Return-to-player (RTP) percentages for all games are published in the bgb99 game lobby.

By playing any game on bgb99, you accept the rules of that game as displayed within the game interface. It is your responsibility to understand the rules of any game before placing a wager. bgb99 is not responsible for losses incurred due to a player's misunderstanding of game rules.

• Game results displayed in your bgb99 account history are final and binding.
• In the event of a technical malfunction during a game round, bgb99 will investigate and resolve the issue fairly. Bets placed during a confirmed malfunction may be voided and stakes returned.
• Attempting to exploit software bugs, glitches, or errors for financial gain is prohibited and will result in account suspension.
• bgb99 reserves the right to void any bet placed in error or as a result of a system error.

07 Prohibited Conduct

The following activities are strictly prohibited on bgb99. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one bgb99 account for any reason.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using bgb99 for money laundering, fraud, or any other illegal financial activity.
• Attempting to reverse-engineer, hack, or otherwise interfere with the bgb99 platform or its games.
• Using automated software, bots, or scripts to interact with bgb99 games or services.
• Colluding with other players to gain an unfair advantage.
• Abusing bgb99 bonuses or promotions in a manner inconsistent with their intended purpose.
• Threatening, harassing, or abusing bgb99 staff or other players.

08 Account Suspension and Closure

bgb99 reserves the right to suspend, restrict, or permanently close any player account at its discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or age verification within a reasonable timeframe.
• Suspected fraudulent, illegal, or abusive activity.
• At the player's own request, including self-exclusion requests made through the responsible gaming tools.
• Inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant.

Where an account is suspended due to a suspected breach of these Terms, bgb99 will investigate the matter and communicate the outcome to the player via their registered contact details. If the suspension is confirmed, any balance held in the account will be handled in accordance with bgb99's fraud and compliance procedures.

Players who wish to close their bgb99 account voluntarily may do so by contacting bgb99 support. Any remaining real-money balance will be returned to the player's verified payment method after standard verification checks are completed.

09 Responsible Gaming

bgb99 is committed to promoting responsible gaming among all players in Bangladesh. The platform provides a range of tools to help players manage their gaming activity, all of which are accessible directly from the account settings page without requiring a support request:

• Deposit limits — Set daily, weekly, or monthly deposit caps.
• Session time reminders — Receive notifications after a set period of play.
• Cooling-off periods — Temporarily suspend your account for a defined period.
• Self-exclusion — Permanently exclude yourself from bgb99 if you feel your gaming is out of control.

bgb99 will never penalise a player for using responsible gaming tools. If you are concerned about your gaming habits or those of someone you know, bgb99 encourages you to visit the Responsible Gaming page for detailed guidance and support resources.

10 Privacy and Data Protection

bgb99 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering a bgb99 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

bgb99 uses your personal data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. bgb99 does not sell your personal data to third parties. All data is stored securely using industry-standard encryption.

• You have the right to request a copy of the personal data bgb99 holds about you.
• You have the right to request correction of inaccurate personal data.
• You have the right to request deletion of your personal data, subject to bgb99's legal retention obligations.

To exercise any of these rights, contact bgb99 support at [email protected].

11 Limitation of Liability

bgb99 provides its platform and services on an "as available" basis. While bgb99 makes every effort to ensure the platform is available and functioning correctly at all times, bgb99 does not guarantee uninterrupted access and is not liable for losses arising from:

• Temporary platform downtime for maintenance or technical reasons.
• Internet connectivity issues on the player's side.
• Losses resulting from a player's own decisions during gameplay.
• Unauthorised access to a player's account due to the player sharing their login credentials.
• Force majeure events beyond bgb99's reasonable control.

In all cases, bgb99's maximum liability to any player is limited to the amount of real-money funds held in that player's bgb99 account at the time the claim arises. bgb99 is not liable for any indirect, consequential, or punitive damages of any kind.

12 Changes to These Terms

bgb99 reserves the right to amend these Terms and Conditions at any time. When material changes are made, bgb99 will notify registered players via their registered email address or via a notice displayed on the bgb99 platform. The updated Terms will be published on this page with a revised "Last Updated" date.

It is your responsibility to review these Terms periodically. Continued use of the bgb99 platform after changes are published constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using bgb99 and contact support to close your account.

13 Contact bgb99

If you have any questions about these Terms and Conditions, or about any aspect of your bgb99 account, the bgb99 support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly within the bgb99 platform — click the chat icon in the bottom corner of any page.
• Email: [email protected]

For questions specifically about responsible gaming tools, visit the Responsible Gaming page. For questions about privacy and data, visit the Privacy Policy page. For general questions about bgb99, visit the FAQ page.